eStatements
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Q: What is an eStatement?
A: An eStatement is an account statement that is delivered electronically in a .pdf format.
Q: Can I get eStatements for all my accounts?
A: eStatements are available for checking, money market and savings accounts.
Q: How secure are eStatements?
A: eStatements are very secure. You sign into your own personal online banking account to access your statements.
Q: Do I have to be an Online Banking Customer to use the eStatement Service?
A: Yes! If you are not a current Online Banking customer, please click here to register.
Q: How do I sign up for eStatements?
A: In order to sign up for eStatements, you must be an Online Banking customer with a valid User ID and Password. Once you have signed on to your Online Banking session, click on the 'eStatements' tab. You must accept and agree to the terms and conditions on the eStatements disclosure in order to access this service. If you are not a current Online Banking customer, please click here to register.
Q: How do I access eStatements?
A: Personal Banking Customers:
Sign on to your Online Banking account
Click on eStatements
Business Banking Customers:
Select Online Services
Select Online Statements
Q: Is there a fee for eStatements?
A: There is no fee to receive eStatements.
Q: Do I still receive a paper statement if I sign up for eStatements?
A: No! Once you sign up for eStatements, you will no longer receive paper statements in the mail.
Q: How will I know when my eStatement is ready to view?
A: Rhinebeck Savings Bank will send you an e-mail notification once your eStatement is ready for viewing.
Q: How long are eStatements available?
A: eStatements are available for a period of up to12 months.
Q: How do I cancel eStatements?
A: You may withdraw consent at any time in writing and submit to: Rhinebeck Savings Bank, Attention: Customer Solutions Center, PO Box 1191, Poughkeepsie NY 12602 or email us.
Q: Will I still receive statement inserts with eStatements?
A: Yes! When you log on to your eStatement account, you will be able to view any special inserts utilizing the Statement Insert tab.
Q: Are there any special computer requirements to receive eStatements?
A: To view, receive, download and print eStatements, you will need Microsoft Internet Explorer® version 5.0 or higher, or Mozilla Firefox® version 1.0 or higher and Adobe Acrobat Reader® version 4.0 or higher.
Q: Who do I contact if I need help?
A: You can contact our Customer Solutions Center, Monday - Friday, 8:00am - 6:00pm by calling (845) 229-8800, option 3 or email us.
