open your account online
banking
online banking
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open your account online
business online banking
Q: Can I open an account online?
A: Yes. In order to open an account, you must be a resident of NY State, have a valid Social Security Number and be at least 18 years of age. Note: If you do not meet these qualifications, please visit any one of our branch locations or contact our Customer Solutions Center at (845) 229-8800, option 3 or email us.
Q: What Information do I need to open an account online?
A: The following information would be needed to begin the application process:
- Your Social Security Number.
- Your Driver's License or ID card issued by a state DMV.
- Information about any loans or mortgages that you may have to help us confirm your identity.
- For instant funding, you will need your current bank account and routing numbers.
- If applying for a joint account, you will need the Secondary Applicant's name, Social Security Number and Date of Birth.
Q: Can I open a joint account online?
A: Yes, as long as both applicants are residents of NY State, have a valid Social Security Number and are at least 18 years of age.
Q: Can I open a Business Account Online?
A: No, at this time, only personal accounts can be opened online. Note: If you would like to open a Business account, please visit any one of our branch locations or contact our Customer Solutions Center at (845) 229-8800, option 3 or email us.
Q: What type of account(s) can I open online?
A: You can open any of the following accounts: priority direct checking, treasury tracker money market account, priority money market account, certificate of deposit (CD's) or savings accounts.
Q: What other types of products or services can I apply for online?
A: During the application process, you may apply for the following: online banking, online bill pay & a rhinebeck savings debit card.
Note: In order to apply for an Rhinebeck Savings Debit Card or Online Bill Pay, you must have a checking account with Rhinebeck
Savings Bank.
Q: If I don't have time to finish completing my application, can I go back to it?
A: Yes. At account application, you will be assigned an Applicant ID. The Applicant ID will be used when you log on to finish your application for a new account. You will click "Open an Account" and select the option of "I would like to sign in to an existing application that either I or my co-applicant has already started".
Q: How will I know if my application has been approved or declined?
A: You will receive an e-mail from our Customer Solutions Center with your application status.
Q: Once my application is approved, can I start using my account?
A: Rhinebeck Savings Bank will mail you a package containing a letter with a signature card, direct deposit form, check ordering information and a self addressed stamped envelope. This letter will include funding instructions if you have chosen to fund your account by check.
In order to complete the opening of your account, you must sign and return the signature card, along with any other requested documentation, within 30 days. If we do not receive these items within 30 days, you account will be closed.
Q: How long does it take for my account to be opened once I complete my application?
A: Once an application is approved, and you complete and return the required documentation to us, your account will be opened within 3 business days.
Q: How do I fund my account?
A: You can fund your account electronically or by mailing a check. You will be provided with instructions upon your selection during the "Fund Your Account" process of your application.
Q: Will my funds be available to me immediately?
A: All funds deposited will be held according to our Funds Availability Policy, which can be viewed / printed during the account application process.
Q: Is there a fee to do my banking at a branch if I open my account online?
A: No! You may do your banking at any of our branch locations without incurring a fee.
Q: Who do I contact if I need help?
A: You can contact our Customer Solutions Center, Monday - Friday, 8am - 6pm by calling (845) 229-8800, option 3 or email us.
